About the role
Job Description
Scope of Position
* This position supports the movement of outbound truck/intermodal freight from the Los Angeles region throughout the U.S., through coordination with asset based truckers, our warehouse, and other Expeditors offices. * The focus is proactive and innovative customer service. * This position requires agents to use critical thinking skills to build customized solutions to various customers. * This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed. * The position will require phone and email communication with Expeditors employees, trucking companies, and other strategic service providers.
Position Schedule: Monday – Friday 8AM to 5PM
Major Duties and Responsibilities:
* Build and maintain strong relationships with our trucking carriers * Ensure smooth and timely pickup and delivery of freight, scheduling appointments when needed * Dispatch delivery orders / bills of lading and track transloads/Full Container Loads/Less than Container Loads while in transit. Follow up for Proof of Deliveries and all necessary documents needed to close out the shipment * Ensure timely freight process flow and delivery to meet Key Performance Indicators and Requested Delivery Dates * Assist with quoting trucking / delivery rates. Receive necessary information to quote (solo vs teams drivers, special requirements, etc). * Ensure accurate and timely client and vendor billing for trucking/delivery services. Keep carrier costs on file for seamless, on-time billing * Ensure accurate and timely data entry into our operational system * Understand department process flow, constantly looking for areas of improved efficiency
Qualifications
Minimum Qualifications:
* High School Degree or equivalent required * Successful candidates must pass a background check * Must be legally authorized to work in the United States * Must not require future sponsorship for employment visa * Fluent in English, both written and verbal * Must have the ability to work overtime in support of the department’s needs * Must be able to commute to the city of Carson, CA * Comfortable with numbers and basic mathematical skills * Comfortable working in a professional business environment with constant interaction with other team members, customer, other offices, and vendors.
Desired Qualifications:
* Associates or Undergraduate Degree Preferred * Good computer skills (Word, Excel, and familiarity with PowerPoint) * Ability to multi-task and prioritize throughout the workday while remaining focused and organized * Demonstrated ability to be proactive in thought and action * Strong organizational skills * Analytical with a strong attention to detail * Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results * Ability to work independently and in a collaborative team environment * Willing to pitch in and help on last minute projects or assist team members * Excellent written, verbal, and interpersonal communication skills * Has a demonstrated strong work ethic, and reliability
Additional Information
Reporting Structure
* Supervisor and Manager
Expeditors offers excellent benefits
* Paid Vacation, Holiday, Sick Time * Health Plan: Medical, Prescription Drug, Dental and Vision * Life and Long Term Disability Insurance * 401(k) Retirement Savings Plan (US only) * Employee Stock Purchase Plan * Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
The hourly rate for this position is $20-$30 per hour