About the role
IT Support Specialist
Join Johnstone Supply | Balsan Group and play a key role in supporting our branches and employees with the technology they rely on every day. We’re looking for a detail-oriented, solutions-driven IT professional who thrives in a fast-paced environment and enjoys helping others.
What We Offer:
* Salary: $48,000-53,000 * Growth and career development opportunities * Supportive, team-oriented environment * Exposure to a variety of systems and technologies
What You’ll Do:
TECHNICAL SUPPORT
* Provide timely, high-quality support for hardware, software, networking, and phone systems * Troubleshoot issues, resolve problems, or escalate to the appropriate IT team members * Support business applications, including Epicor Eclipse ERP * Assist employees with day-to-day technical needs and questions
EQUIPMENT & SYSTEMS
* Set up, configure, and deploy workstations, laptops, and peripheral equipment * Relocate and install equipment across branches as needed * Partner with branch teams to resolve system or hardware issues * Coordinate with third-party vendors for hardware and software support
PROCESS & IMPROVEMENT
* Track, document, and follow up on IT support tickets and projects * Identify trends in recurring issues and help implement long-term solutions * Assist in developing IT procedures, documentation, and user guides * Support IT projects and system improvements as assigned
What We’re Looking For:
REQUIRED:
* High school diploma or GED * Working knowledge of Windows OS and Microsoft Office * Experience supporting hardware, software, and basic networking * Strong problem-solving and organizational skills * Excellent communication and customer service abilities * Valid driver’s license with a clean driving record (occasional travel required)
PREFERRED:
* Experience with Epicor Eclipse ERP * Familiarity with distribution, warehouse, or branch operations
What Makes You a Great Fit:
* Self-motivated and detail-oriented * Able to manage multiple priorities in a fast-paced environment * Strong team player with a positive attitude * Comfortable working under pressure and resolving issues efficiently * Professional and tactful in all interactions
Work Environment:
This role includes a mix of office and on-site support across multiple branch locations. Occasional travel is required. The position may involve standing, lifting equipment, and being on your feet throughout the day.