About the role
Job Description
Track & Trace Representative - Taylor, MI
As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
* Enter new load orders into our proprietary web-based software * Initiate “check calls” to track and trace drivers on all pickups and deliveries * Communicate internal correspondence with drivers to ensure accurate documentation * Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays * Maintain and collect proper paperwork for each shipment * Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues * Maintain an outbound call volume of 100 calls per day
WORK HOURS FOR THIS ROLE WILL BE: 0600-1800 on a rotating schedule
Benefits:
* $18 - $21 per hour * Full-time: 40 hours per week * On-site training and career development * Paid holidays, WFH days, and paid time off * Insurance benefits, including but not limited to: Health, vision, dental, life, and disability * 401(k) Plan
Qualifications
Skills/Abilities:
* 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics * Must have strong attention to detail * Ability to prioritize, balance, and organize information while completing multiple tasks. * Above average proficiency in Google Drive and Microsoft Suite * Excellent written and verbal communication skills * Excellent teamwork skills
Education and Experience:
* High school diploma or equivalent required * Associate's degree preferred * Call center experience is a bonus
Additional Information
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.