About the role
Job Description
* Service Desk & Customer Support * System Administration (Jira/MSP+/Web Systems) * Data Analysis (Excel/KPI/Reporting) * AI-Driven Automation & AI-assisted Development * Continuous Process Improvement (Agile Mindset) on QA/System failure issues
* Perform basic to intermediate system administration tasks, including User and access management * System configuration: Workflow and process maintenance, Issue investigation and escalation * Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows
Qualifications
* Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred. * 5+ years of experience in one or more of the following areas: * Service Desk / Help Desk Operations * IT Operations or Application Support * System Administration * Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders. * Ability to work effectively with both U.S.-based teams and Korea-based Headquarters. * Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.
Special Skills & Qualifications
* Experience with Jira or other ticketing/workflow management systems preferred. * Understanding of web-based applications and system integrations. * Experience building lightweight automation solutions using AI-assisted development ("Vibe Coding"), low-code/no-code platforms, scripting, or similar technologies.
Additional Information
All your information will be kept confidential according to EEO guidelines.