About the role
The IT Deployment Manager leads the Professional Services Deployment Team responsible for planning, coordinating, and executing client hardware and simple technology projects. These include deploying laptops, desktops, and basic network infrastructure for existing clients, new prospects, and ad hoc solutions sold through the sales process.
This role oversees project delivery from start to finish, ensuring scope, schedule, budget, and quality standards are met while maintaining strong client relationships and clear communication. The IT Deployment Manager uses ConnectWise PSA to manage project plans, documentation, and communication and ensures all projects align with Applied Innovation’s delivery standards.
The IT Deployment Manager provides daily leadership and direction to Professional Services Engineers in across our locations, promoting collaboration, consistency, and operational excellence.
We are hiring one person to support both our Grand Rapids, MI, and Southfield, MI, offices. The selected candidate may be based in either location; however, travel between the two offices will be required every other week, as they will be responsible for managing employees at both locations.
Responsibilities
* Lead and manage the Deployment Team in planning, execution, and delivery of all deployment projects. * Supervise, coach, and develop the Professional Services Engineers. * Create and maintain project plans in ConnectWise PSA, customizing templates as needed. * Manage all aspects of project delivery, scope, timeline, budget, and quality, to ensure successful outcomes. * Maintain regular client communication throughout project life cycles, ensuring satisfaction and alignment. * Collaborate with internal teams including vCIOs, Sales, Service, PMO, and Administration for smooth rollouts and integrations. * Develop, document, and refine Standard Operating Procedures (SOPs) to improve consistency and reduce project cycle time. * Track and report project status, issues, and metrics to management. * Serve as the operational lead for new product or service deployments, addressing installation, service integration, and performance considerations. * Identify opportunities for process improvements and scalability within the team and overall deployment operations. * Support pre-sales meetings as needed, assisting with technical input and delivery expectations. * Develop support materials such as SOPs, technical bulletins, and knowledge base content.
Key Goals
* Deliver projects on time, within scope, and within budget. * Increase customer satisfaction and retention. * Reduce overall deployment lifecycle time. * Build scalable, repeatable, high-quality delivery processes. * Strengthening team capability and accountability through leadership and training.
Competencies & Attributes
* Positive, professional attitude with strong leadership and communication skills. * High attention to detail and strong organizational ability. * Customer-focused with the ability to manage expectations and resolve conflicts effectively. * Skilled in planning, scheduling, and coordinating multiple projects concurrently. * Technically proficient in IT hardware and basic networking. * Adaptable, resourceful, and solutions oriented.
Qualifications
* Minimum three (3) years of experience in IT project coordination, IT service management, deployment management, or professional services. * Experience using ConnectWise or similar PSA/project management platforms preferred. * Strong knowledge of IT hardware deployment and basic network setup. * Technical Experience: Microsoft Environments (365/ Intune / Azure AD / Autopilot); Windows 11 and MacOS; MDM management/deployment; GPO management; Security Baselines, BitLocker and FileVault, PowerShell, Networking, Troubleshooting), strongly preferred. * Proven ability to lead teams and manage customer relationships effectively. * Valid Driver’s License with a clean driving record (no DUI’s in the past 5 years) * High school diploma or equivalent required. * Minimum of 2-year college degree in Networking, Computer Science, Information Systems or a related technical field, preferred.
Work Environment Onsite work environment based out of our Grand Rapids, MI office, with travel to client sites across Michigan and Indiana, as well as to our additional offices. Standard business hours apply, with flexibility as needed to meet project deadlines and client requirements.
What We Offer
* Competitive compensation and benefits package * Medical, dental, and life insurance * Short-term disability * 401(k) with company match * Mileage reimbursement provided for travel. * Cell phone stipend. * Onsite fitness center. * Career advancement opportunities in a growing family-owned business