About the role
About Tricon
It is an exciting time to build your career at Tricon! Certified as a Great Place to Work®, Tricon has been built on a foundation of perseverance, collaboration, and entrepreneurial thinking, powered by some of the industry’s top talent. Our culture values independence and accountability, where we empower our employees to make an impact. With 30 years in business, Tricon has become a global leader in the trading and distribution of petrochemicals, polymers, and raw materials. Today, we are one of the largest privately held companies in Houston, the world’s second-largest chemical distributor according to ICIS, and ranked #35 on Forbes’ list of Top Private Companies in America. We conduct business in over 120 countries, supported by a truly multinational workforce of 1,000+ employees across 40+ countries. Our team delivers value to customers and partners through deep market expertise and integrated capabilities including logistics, risk management, financing, and market intelligence. Guided by our purpose to efficiently and sustainably connect the world with essential goods, Tricon plays a critical role in enabling global commerce while helping suppliers and customers focus on what they do best. At Tricon, you’ll join a global organization where scale meets agility, and where your ideas, ownership, and ambition can help shape the future of international trade.
Summary:
Tricon Energy is seeking a personable, customer-focused Sales Operations & Transportation Specialist who thrives on building strong relationships and delivering exceptional customer service. The ideal candidate has a sales-oriented mindset, excellent communication skills, and the ability to manage customer orders, coordinate transportation, and proactively resolve challenges in a fast-paced environment.
Key Responsibilities:
* Build and maintain strong relationships with customers, carriers, and internal teams to ensure excellent service and long-term partnerships. * Serve as a key point of contact for customers, providing timely updates, addressing concerns, and ensuring a positive customer experience. * Negotiate competitive freight rates, maintain strong carrier relationships, and coordinate transportation arrangements. * Resolve shipment delays, customer concerns, and other operational issues. * Maintain accurate sales orders, shipping documentation, and records. * Proactively follow up on pending orders and keep customers informed.
Qualifications and Experience:
* 4+ years’ experience in customer service, sales operations, logistics, or transportation coordination. * Excellent verbal and written communication skills, with the confidence to interact with customers, vendors, and internal stakeholders. * Proven ability to manage customer relationships, resolve concerns, and maintain a high level of customer satisfaction. * Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. * Bachelor's degree in supply chain, logistics, business, STEM, or a related field preferred. Candidates from other educational backgrounds with strong analytical, problem-solving, and critical-thinking skills are also encouraged to apply. * Strong communication and relationship-building skills. * Experience working with trucking companies or negotiating freight rates is preferred. * Proficiency in Excel. (Required) * A proactive, solutions-oriented mindset with a strong sense of urgency. * Bilingual in English and Spanish is a plus