About the role
Job Description
Duties and Responsibilities:
* Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. * Develop and implement service department processes to optimize efficiency and workflow. * Ensure accurate and timely completion of service documentation, including repair orders and warranty claims. * Monitor and analyze department KPIs to drive improvement and maximize profitability. * Provide training, development, and mentorship to service team members. * Maintain compliance with all dealership policies, procedures, and industry regulations. * Oversee the scheduling of work, staff shifts, and labor management to control costs. * Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction. * Collaborate with other dealership departments to promote a cohesive work environment. * Forecast department goals, manage budgets, and align operations with overall dealership objectives.
Qualifications
* 3-5 years of experience as a Service Manager in an automotive dealership setting. * Comprehensive understanding of automotive service repair and maintenance processes. * Proficiency with dealership management software and other computer applications. * Strong customer service, communication, and interpersonal skills. * Demonstrated ability to lead, manage, and motivate a team effectively. * Exceptional organizational and problem-solving abilities. * High school diploma or equivalent. * Valid driver’s license with a clean driving record. * Ability to pass pre-employment background checks, MVR, and drug testing.
Preferred Qualifications:
* Experience with the Cadillac/GM brand and familiarity with OEM standards. * Additional training or certifications related to automotive service management.
Additional Information
Benefits:
* Medical, dental, vision insurance * 401k plan with company match * Paid Time Off accrual * Closed for Thanksgiving day and Christmas day * Employee discounts on purchasing and leasing cars * Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEO guidelines.
(The Service and Training Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a monthly draw plus commission. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.)