About the role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK CUSTOMER SUCCESS MANAGER, AFRICA
Starlink provides high-speed, low-latency internet to customers around the world. Our enterprise resellers bring Starlink to businesses across a wide range of markets and use cases. These accounts are large and complex, often spanning multiple regions, legal entities, and Starlink products.
As a Customer Success Manager, Africa, you will own a book of existing reseller customers and be responsible for growing the business with them. You will build strong commercial relationships, identify opportunities to expand their use of Starlink, and work through the issues that stand in the way of growth. This includes pricing, capacity, billing, payment, activation, logistics, and product needs.
RESPONSIBILITIES:
* Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact * Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip * Keep internal systems current so account status, risk, and opportunity are visible in one place * Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn * Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery * Build account plans that define current state, a healthy account, and the next dollar of revenue * Identify expansion, additional sites or kits, and new ways customers can use Starlink * Facilitate leadership business reviews that connect Starlink performance to customer results * Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts * Help shape how we operate in Africa, including country-level priorities, onboarding, and growth * Document processes that support expansion and scaling of the business
BASIC QUALIFICATIONS:
* Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role * 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery * 5+ years supporting customers on a technical product or service * Professional fluency in English (written and spoken)
PREFERRED SKILLS AND EXPERIENCE:
* Experience working in Africa, including multi-country accounts, local billing or tax, regulation, or selling through partners * Professional fluency in French, Portuguese, or Arabic * A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product * Experience running several complex workstreams at the same time and delivering them on tight timelines * Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance * Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers
ADDITIONAL REQUIREMENTS:
* Willing to work early mornings, evenings, and weekends as needed for Africa time zones and critical milestones * Willing to travel across Africa as needed
ITAR REQUIREMENTS:
* To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].