About the role
Responsibilities:
* Provide remote IT support for colleagues in our North American branch offices. * Respond quickly and effectively to support requests with the goal of first call resolution. * First point of contact for software, hardware, network and VPN related issues. * Image and deploy computers. * Maintain/update images per established procedures. * Manage and maintain company and clients' websites. * Manage computer hardware and peripherals including various printers and supplies. * Maintain accurate documentation of assets and software licensing information. * Create and manage user accounts in business applications. * Create and maintain end-user documentation for software and processes.
Skills:
* Proven ability to troubleshoot problems and look for solutions. * Fluently bilingual English/French, additional languages, an asset. * Excellent interpersonal, oral, and written communication skills. * Good organizational and time management skills. * Solid organizational skills and the ability to handle multiple projects simultaneously. * Ability to learn new technologies quickly. * Experience working remotely from home office.
* 1-3 Years in the Information Technology Field * 2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment. * Knowledge of PC imaging methodology. * Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint). * Knowledge of antivirus software and virus/malware removal techniques. * Ability to quickly learn and troubleshoot new/unfamiliar software tools. * Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN.
LOCATION
Work from your Home-Office
Can work from anywhere from Canada or USA, as long as we have openings in your area.
EDUCATION
College, Finished
Minimum 5 years Experience
Training in IT and Business Administration, Marketing or Communications, is preferred.
REMUNERATION:
Based on experience
SCHEDULE:
Flexibles hours
Part-Time (minimum 15hours per week) or Full-Time (40hours) Week-days, Evening & Week-end Shifts available
START DATE:
a.s.a.p.
MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work.
MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions.
Originally posted on Himalayas