About the role
Senior Client Services Manager
We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients - driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.
You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities.
What you'll do
* Own and grow a portfolio of strategic client accounts. * Build strong relationships with senior stakeholders and C-level executives. * Develop and execute Account Growth Plans (AGPs). * Identify and drive upsell and cross-sell opportunities. * Lead strategic QBRs and business reviews. * Understand clients’ business models, goals and challenges and proactively bring relevant solutions. * Manage contract extensions and negotiations. * Partner with Delivery, Product and Technology teams to turn client needs into opportunities. * Focus on strategic relationships and growth rather than day-to-day project delivery.
What we expect from you
* 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology. * Strong experience with digital products, software, SaaS or technology consulting. * Proven track record of account growth, upselling and cross-selling. * Experience working with enterprise clients and C-level stakeholders. * Strong commercial and business acumen, with a focus on ROI, revenue and long-term value. * Excellent negotiation, communication and influencing skills. * Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans. * English C1/C2. * Financial literacy and confidence with budgets, forecasts and Excel. * Highly proactive, curious and comfortable managing multiple strategic accounts.
Nice to have
* Background in strategic consulting, product strategy or business development. * International experience and strong cultural awareness.
What success looks like
* Every strategic client has a clear Account Growth Plan. * We consistently identify and develop upsell and cross-sell opportunities. * Forecasts and CRM are accurate and transparent. * QBRs are strategic business conversations, not project updates. * Clients see Droids On Roids as a long-term strategic partner. * The existing client portfolio generates sustainable revenue growth.
Why join us?
* Work with top-tier international clients on strategic partnerships. * Focus on growth, strategy and relationships, not day-to-day delivery. * Help shape how we manage and grow strategic accounts. * Work with experienced Product, Delivery and Technology teams.