About the role
LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.
As a member of the Sales Team, Client Relations Director plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:
ESSENTIAL FUNCTIONS
* Prospect and develop new client leads in collaboration with the Marketing team
* Qualify prospective clients to ensure a good fit and long-term partnership potential
* Work with the Owner Partner Team to tailor proposals across company offerings
* Lead the closing process and coordinate with the Finance team to ensure payment completion
* Oversee the Experience Team to ensure client expectations are consistently exceeded across planning, homes, and staffing services
* Build and maintain strong client relationships to drive repeat business and long-term loyalty
* Ensure achievement of key performance indicators (KPIs), including booking quotas, prospecting activity metrics, and CSAT scores
COMPENSATION
* Competitive gross annual salary ranging from $75,000 - $85,000
* Commission Plan structure
* 20 Days of Paid Time Off
* 5 Days of Paid Sick Leave
* 6 Days of Paid Holidays
* Work equipment stipend
* Private health insurance
* Flexible work schedule, subject to business needs and management approval
Requirements
SKILL AND KNOWLEDGE QUALIFICATIONS
* 4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals
* Proven track record of success in sales and increase in revenue
* Exceptional verbal and written English communication skills
* Strong experience with CRM, presentation, and other online productivity tools
* Multi-tasking capabilities and working effectively under deadlines
* Experience and love for international travel are highly desirable
Originally posted on Himalayas