About the role
Job Title: IT Specialist
Location: Munich, Germany
About this Role:
AVATR Global Design Center is looking for a skilled and customer-oriented, and security-conscious 1st/2nd Line Senior IT Specialist to join our growing team in Munich. This role combines front desk responsibilities with hands-on on-site support for general office and design systems, modern office infrastructure, ensuring smooth daily IT operations and high-quality user support within our office. The ideal candidate will have strong hands-on experience in IT support, a service-oriented mindset, and the ability to work independently.
What you will do:
* Provide 1st and 2nd line technical support to on-site end users, including issue diagnosis, troubleshooting, and resolution for hardware, software, and network-related problems. * Install, configure, patch, upgrade, and maintain operating systems and application software. iOS, Windows. * Handle hardware failures, replacements, installations, and configuration loading for laptops, desktops, peripherals, and other office IT equipment. * Support and administer Microsoft Active Directory, Microsoft 365, Teams, and Exchange. * Administer and support conference room A/V systems and VPN access. * Ensure timely updates and resolution of IT tickets using the internal ITSM tool, in line with defined SLAs. * Support IT asset management, including tracking, inventory maintenance, and lifecycle documentation. * Assist with server room maintenance and equipment management at the German office. * Provide professional, user-friendly communication and guidance to non-technical staff regarding IT requests and issues. * Update the knowledge base, technical documentation, and support procedures.
What you will bring:
* Degree in Computer Science, Information Technology, or a related field. * 4+ years of relevant experience in an office-based IT support role. * Strong hands-on experience with Microsoft 365 administration, Entra, Active Directory, MS Exchange, Endpoint management system, Collaboration tools and File sharing systems. * Experience supporting Windows OS, iOS and commonly used office software. Macs, iPhones, good to have experience supporting interactive screens and tablets. * Experience supporting video conferencing and A/V systems. Wi-Fi AP. * Familiarity with ITSM platforms and service desk workflows. * Excellent troubleshooting skills and strong root cause analysis capability. * Strong written and verbal English communication skills. * Customer-first mindset with a professional, friendly, and solution-oriented approach. * Ability to manage multiple priorities and work independently. * Nice to have: * Experience in administering network equipment and systems (Cisco, Meraki, Fortinet). * Endpoint management/MDM (Baramundi), MS Purview, MS Defender. * Familiarity with deployment and support of AutoCAD, Adobe CC, and similar systems. * Support of Lark/Feishu, various file sharing, CAD, Adobe systems. * Familiarity with IT process improvement, documentation, and best practices. * Chinese language skills.
What we offer:
* Competitive Salary: Reflecting your skills and experience. * Hybrid Working: Flexibility to work both remotely and in the office. * Annual Leave: 30 days of paid annual leave. * Health & Wellness: Access to the Wellhub Pass for your well-being. * Employee Development: Learning opportunities and training programs to support your career growth. * Transport Support: Deutschland ticket or fuel card. * Meal Allowance: For lunch at the canteen. * Gifts: Celebratory gifts for work anniversaries and Chinese New Year. * Company Events: Regular team-building and social activities. * Inclusive Culture: A diverse, supportive environment where every voice is valued.
Thank you for considering joining our team! We look forward to hearing from you and hope you become a part of our company. If you are interested in the position, please apply now. We are excited about the possibility of working together to create a bright future!