About the role
At Rodenhiser Home Services, we’ve built a 90-year legacy on one powerful promise: Nice People. Great Service. And that experience begins the moment the phone rings.
The Big Task We’re looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone’s day — this is your next great role.
Key Sub Tasks
* Convert incoming client requests into booked service appointments. * Respond to client requests via phone, text and email, resolving issues and promoting the brand. * Collaborate with field and office teams to create seamless service experiences. * Participate in training to boost booked calls. * Maintain and update client database with complete and accurate information. * Make outbound calls. * Be available for On-Call duties.
Who You Are * Highly motivated – friendly, composed, and confident on the phone. * Detail-oriented, organized, and able to handle multiple priorities. * A problem solver with analytical skills. * A great communicator with strong verbal and written communication skills. * IT competent: proficient with computer and phone systems. * High school education or equivalent. * Two years’ proven track record in customer service, preferred.
What We Offer * A career with purpose and growth in a respected, family-owned business. * A supportive team that takes pride in helping clients and each other. * Leadership that values your voice, your time, and your future. * A culture where Nice People deliver Great Service – and it starts with you.
Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.
Comprehensive Benefits Package: * Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML * Time Off: Paid Vacation, Holidays, Parental Leave * Financial: 401(k) match * Growth: Tuition reimbursement, career development * Perks: Product discounts and more
Join the team where your voice matters and your work makes a difference.