About the role
Engagement
* Remote: EU or US East Coast
* Duration: November–March
* Allocation: Approximately 3 days/week
* Total: Approximately 54 days
We are looking for an experienced Commercial Process Consultant to support a global pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM. The consultant will translate commercial and field-user needs into consistent global processes, requirements, and business-ready solutions.
Key Responsibilities
* Lead commercial process analysis and engage with global and local market stakeholders.
* Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions.
* Develop process maps, process narratives, business rules, requirements, and acceptance criteria.
* Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts.
* Review solution demonstrations and clarify requirements with project and platform teams.
* Maintain decisions, dependencies, exceptions, and requirements traceability.
* Support business testing and prepare relevant handover documentation.
Requirements
* 5+ years of experience in business analysis or process consulting.
* 3+ years of experience in pharmaceutical commercial operations or customer engagement.
* 2+ years of hands-on experience with Salesforce-based Veeva CRM processes.
* Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project.
* Experience working across multiple markets and directly with field users and global process owners.
* Strong experience in process mapping, requirements management, and acceptance-criteria development.
* Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies.
* Experience with BPMN, Agile, Jira/Confluence, or Veeva certifications is a plus.
* German or French is a plus.