About the role
About the Role
Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.
What You'll Do
* Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.
* Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.
* Adapt explanations to clients with different levels of technical experience.
* Share structured customer feedback and product improvement ideas with the Product team.
* Support sales colleagues with product capability reviews and scoping potential upsell proposals.
* Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.
What We're Looking For
* 0 to 2 years of professional experience, including experience in a client-facing support role.
* A degree in business, business information systems, industrial engineering, or a related field.
* Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
* Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
* Native-level or C2 German and strong written and spoken English.
* A customer-focused, empathetic communicator who works proactively and in a structured way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.