About the role
Location: Portugal (Remote - Work From Home)
Are you an Italian maestro ready to make waves in the world of customer service? We're on the lookout for enthusiastic individuals to join a top-tier company.
Key Responsibilities:
* Proficient in providing support to users across diverse channels including phone, email, chat, and social media for Pre-Sales, General Inquiries, and technical issues as assigned.
* Skilled at tailoring the brand's voice and tone to suit both private communication channels (phone, email, chat, messaging) and public platforms (social media, forums, e-commerce reviews).
* Demonstrated ability to manage customer escalations effectively by responding appropriately and escalating issues and customers to higher tiers of support as per established guidelines. Additionally, proficient in documenting relevant case information and handling inbound customer requests with accuracy.
Qualifications and Requirements:
* Native Italian with excellent English communication skills.
* Previous customer service experience is a plus.
* High school diploma or higher
* Residence in Continental Portugal
How to Apply:
If you're passionate about customer service and ready to take your career to the next level, we'd love to hear from you! Take the first step by sending your CV to my email:
Contact:
For more opportunities, please check here:
Originally posted on Himalayas