About the role
Job Description
We are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Wilkes-Barre, Pennsylvania. As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.
* Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression * Screen and answer incoming calls, assisting patients over the phone * Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner * Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations * Provide administrative support to various departments and team members * Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments * Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc. * Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information * Exercise discretion and maintain confidentiality regarding sensitive company and client information
Qualifications
* High school diploma or equivalent required * 1-2 years of reception, administrative, or customer service experience preferred * Excellent verbal and written communication skills with strong interpersonal abilities * Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software * Experience with multi-line phone systems and visitor management systems * Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously * Professional appearance, demeanor, and telephone etiquette * Customer service-oriented mindset with a genuine commitment to supporting others * Ability to maintain confidentiality and exercise sound judgment in handling sensitive information * Detail-oriented with strong problem-solving skills and a proactive approach to challenges * Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism * Flexible and adaptable with a collaborative approach to teamwork * Empathetic communication style with the ability to handle diverse personalities and situations with grace