About the role
Your mission
Please note: From mid-2027, Sungrow UK’s office will permanently relocate from Milton Keynes to Birmingham.
Hello and welcome to Sungrow UK! We are looking for a proactive, hands-on Customer Success Manager (CSM) to strengthen our relationships with UK distribution partners and, importantly, the installer network. This is a highly field-based role, focused on daily installer engagement, technical product education, practical demonstrations and partner development. The CSM will play a key role in increasing product knowledge, installer confidence and brand loyalty across Sungrow's PV inverter and energy storage portfolio. A central part of this position will be operating the Sungrow Roadshow Van, taking our products directly to installers, distribution partners and customer locations across the UK.
Your Responsibilities: 1. Installer Engagement & Customer Success * Build strong relationships with installers and distribution partners through regular visits, engagement and ongoing product support. * Act as a key point of contact, providing product guidance, gathering feedback and identifying opportunities to strengthen customer satisfaction and product adoption.
2. Product Training & Installer Education * Deliver engaging face-to-face product training and practical demonstrations covering Sungrow's PV inverters, hybrid solutions and energy storage systems. * Lead Partner Training Programmes (PTP) and support installer events, distributor training days, technical workshops and product launches.
3. Roadshow Van Management & Demonstrations * Take ownership of the Sungrow Roadshow Van, operating it as a mobile training and demonstration facility across the UK. * Plan and coordinate roadshow visits with Sales and distribution partners, ensuring demonstration equipment and the vehicle are maintained and ready for use.
4. Distribution Partner Support & Business Development * Develop strong partnerships with UK distributors, working closely with Sales teams to increase installer engagement and product demand. * Identify opportunities to grow Sungrow's installer network, support partner initiatives and monitor engagement and training results.
Your profile
To thrive in this role, you will ideally bring: * Experience in customer success, technical sales or field-based training, ideally within the solar PV or energy storage industry. * Good understanding of PV systems, hybrid inverters and battery storage, with experience working with installers or distribution partners. * Strong communication and presentation skills, with confidence delivering product training and demonstrations. * Proactive, outgoing and hands-on approach, with strong relationship-building and organisational skills. * Full, valid UK driving licence and confidence operating the Sungrow Roadshow Van. * Willingness to travel extensively across the UK, including occasional overnight stays. * Ability to work independently while collaborating with cross-functional teams. * Comfortable using CRM systems and reporting on activities and training outcomes. * Fluent English, written and spoken.
Why us?
Join one of the world's leading renewable energy technology companies and play a direct role in supporting the UK's transition to clean energy. This is an exciting opportunity for someone who enjoys being out in the field, meeting customers, demonstrating technology and making a tangible difference to the growth of Sungrow's installer network. This is not a traditional desk-based customer success role. We are looking for someone who thrives on daily customer interaction, enjoys delivering practical training and is passionate about taking Sungrow products directly to the people who install them.