About the role
Job Description
For our successful client in Sofia — a globally recognized leader in the confectionery and food industry — we are looking for a Customer Consultant with German and English to join their team.
🎯 Your Role
As a Customer Consultant, you will be responsible for providing excellent customer service and ensuring a positive experience across different communication channels.
Your main responsibilities will include:
* Handle customer inquiries via email, chat, and phone using the provided tools and systems * Understand and resolve customer issues efficiently and professionally * Demonstrate empathy, patience, and a customer-focused approach * Make independent decisions while following established processes, policies, and regulations * Handle all aspects of customer care in a courteous and professional manner * Manage multiple tasks effectively in a fast-paced environment * Adapt quickly to organizational changes and new processes
Qualifications
🧠 What We’re Looking For
* Fluent German and English – C1 level, both written and spoken. * Excellent communication skills. * Strong attention to detail. * Analytical mindset with excellent problem-solving abilities. * Customer-oriented and empathetic approach. * Ability to work independently and make sound decisions. * Confident, dynamic, and adaptable personality.
Additional Information
🎁 What We Offer
💰 Compensation & Benefits
* Competitive salary. * Performance-based bonuses. * Additional health insurance. * Food vouchers * Fully paid training and onboarding
🏢 Work Environment
* Hybrid work model: 1 week working from home / 1 week from the Sofia office * Working hours: Monday-Friday, 10:00 – 19:00 * Professional and supportive working environment * Opportunity to develop your skills within a globally recognized company
If you are a customer-focused professional with strong German and English skills and are looking for your next career opportunity in Sofia, we would be happy to hear from you!