About the role
Job Description
We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.
What we'll achieve together:
* Provide accurate and optimal IT solutions via telephone, e-mails or chat; * After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); * Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; * Follow-up the existing back-log; * Comply with project’s performance indicators; * Communicate with other designated teams and escalate complex issues.
Qualifications
This job is the right for you if:
* Spoken languages: fluent German and English (B2/C1); * Technical college or university is not mandatory as necessary training will be ensured; * Previous customer support experience is an advantage; * Excellent customer service abilities: client orientation, active listening and interpersonal skills; * Ability to work in a dynamic environment and to multitask; * Availability to work in shifts
Additional Information
What we offer:
* Permanent contract * Central building offices with an excellent view of the city, top facilities and equipment * Competitive salary * Performance bonus * Expense account for holidays * Meal tickets and gift vouchers * Training opportunities * Regina Maria medical package * Extra vacation days * Fruits on the house
What about choosing much more than a job? #AJobThatMakesSense
All our positions are open to both women and men and are, of course, open to people with disabilities.