About the role
Position Summary:
Provide continuous service to the manufacturers, customers, and personnel of Affinity Northeast Region. Ensure accurate, timely and complete set up and processing of Distributor & Manufacturer Programs, Sales Reporting, Cost Changes etc. Work collaboratively with others to achieve timely completion of requested tasks. Must be comfortable navigating multiple system platforms.
Essential Functions:
· Represent Affinity in an ethical and professional manner.
· Provide favorable, continuous trade management support. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
· Support all sales efforts set forth by the management staff, clients, and customers.
· Support all Client Manager and Account Executives.
· Complete and submit program and pricing requests.
· Set up agreed upon programs and distribute to all parties involved.
· Renew expiring programs and submit for approvals.
· Enter all trade administrative data into designated systems based on clients’ specifications.
· Be available to internal and external stakeholders
· Filing- electronic and hard copies utilizing Share Point.
· Assist Customer Service Specialist with information and paperwork necessary.
· Respond in a timely manner to any request for information from management, sales, clients and/or customers.
· Follow instructions provided by each individual manufacturer to ensure their needs are being met.
· Transparent and timely communication with internal and external stakeholders
· Other duties as assigned and requested.
Education and Experience:
· Previous customer service experience is a plus.
· Experience in the Regional System experience is extremely advantageous.
Knowledge, Skills and Abilities:
· Flexible and able to manage adversity and change.
· Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, Outlook and Share Point.
· Strong communication, influence, and problem-solving skills.
· Basic Technology skills communicating through email, phone, and text messaging.
· Self-starter with entrepreneurial spirit and committed to being the best.
· Detailed-oriented
Physical Requirements / Working Conditions
· Normal office environnement, desk position.
· Typical workday of Monday – Friday, 8:00am to 5:00pm.
· Hybrid - work performed in an Affinity Group office or, if authorized, from employee’s remote workstation.
Pay Range $22-$26 per hour