About the role
Certified Medical Assistant - Ballantyne Primary Care
General Job Summary: Position is responsible for performing duties in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and logistical tasks. (Regulatory Notes: Medical assistants must adhere to the MA scope of practice. Medical Assistants must protect patients’ health information for confidentiality, authorized access for treatment and data security.)
(This is a full-time position that will support the Primary Care team at Ballantyne, Monday to Friday 730am to 430pm)
Primary Job Responsibilities/Tasks may include, but not limited to:
Patient care responsibilities include: * Escort patients to exam rooms/procedure room, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, collect patient history; perform screenings per provider guidelines, other physical examination preparations and document all information in patient’s chart. * Assist patients as needed with walking transfers, dressing, collecting specimens. * Perform nursing procedures under supervision of physician or physician assistant. * Assist physician and physician assistant in exam rooms. * Give instructions to patients/families as instructed by physician or physician assistant. * Serves as the first point of response to patient care related telephone calls and messages. Takes telephone messages and provide feedback and answers to patient/physician/pharmacy calls per Physician/ACP direction. * Collect information and process messages from patients and front office staff to physicians and physician assistants. * Clinical pharmacology; drug administration through various routes except IV’s including injections; * Assists with minor surgery including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal. * Administers injections. * Instructs patients with assistive devices, body mechanics, and home care; * Initiate laboratory procedures in accordance with Occupational Safety and Health Administration (OSHA) guidelines and quality control methods; * CLIA-waived testing; * Capillary punctures and venipunctures; * Specimen handling such as urine, throat, vaginal, stool, and sputum; * Initiates electrocardiography testing including mounting. * Schedules appointments and referrals. Follows-up to ensure completion of physician orders. * Medication refills. * Lab reconciliation. * Complete forms and prior authorizations for medications. * Monitor and check assigned Athena boxes and other assigned boxes for coverage. * Work at different Tryon office locations as needed. * Other duties as assigned.
Clerical responsibilities include: * Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans. * Ensures all related reports, labs and information is available in patients’ medical records prior to their appointment. * Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR. * Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information. * Obtains and sends patient medical records to support seamless care delivery. * Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care. * Obtains lab/X-ray reports, hospital notes, referral information, etc.; * Completes forms/requisitions as needed; * Schedules physician and ancillary appointments; * Updates charts to ensure that information is complete and filed appropriately. * Alerts physician when chart is incomplete or is has not been completed within established time standards.
Environmental/logistical responsibilities include: * Checks schedules and organizes patient flow; * Sets up instruments and equipment according to department protocols; * Cleans exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; * Performs Medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; * Cleans sterilizer according to scheduled maintenance program and keeps appropriate records; * Keeps exam rooms stocked with adequate medical supplies, orders, sorts, and stores supplies; * Completes biohazard waste disposal and monitoring; * Maintains all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
Requirements:
Education: * High school diploma or equivalent and completion of an accredited Medical Assisting program (CAAHEP or ABHES). * Medical Assistant certification preferred. * Maintain American Heart Association or American Red Cross BLS certification. * Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. * Completion of TB test will be required.
Experience: * Minimum one year of recent experience working in a medical facility as a medical assistant and/or documented evidence of externship completed in a medical office. * Electrocardiogram (EKG). * Vital signs, venipuncture, capillary, and injection. * E.H.R. utilization. * Serving customers in person and on the phone
Physical Requirements: * Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. * Must be able to lift and support weight of 35 pounds. * Ability to concentrate on details. * Use of computer for long periods of time.