About the role
Job Description
* Deliver technical training, product demonstrations, and onboarding for dealers and integration partners * Support field deployments, including pilot programs and high-profile installations * Configure and troubleshoot integrations between Reconeyez’s cloud platform and third-party systems * Diagnose and resolve complex technical issues across hardware connectivity, and software * Act as a technical escalation point and coordinate with internal teams * Partner with Sales to support pre-sales activities and customer presentations * Provide hands-on support when required while guiding partners * Gather and communicate customer feedback to Product and Engineering * Maintain documentation in Pipedrive and Atlassian tools * Travel extensively (~50%) across the UK.
Qualifications
What Success Looks Like
* Dealer growth and repeat business * Successful deployments and integrations * Reduced onboarding friction and faster issue resolution * Positive partner feedback * Contributions to product improvement
What You Bring
* 3+ years in a technical, customer-facing role * Experience with hardware systems and networking * Familiarity with VMS or monitoring platforms * Experience with integrations and troubleshooting * Strong problem-solving and communication skills
Additional Information
Bonus • Experience in physical security industry • Exposure to LTE/networking equipment • Familiarity with Pipedrive, Jira/Confluence, MS Office, Google Workspace
Who You Are • Commercially aware technician • Independent and hands-on • Customer-focused and relationship-driven • Comfortable in a growing, evolving environment
Why Join Reconeyez, powered by VOSKER • Be part of a growing UK business • Work with innovative remote security technology • Build and shape the Field Engineering function • High autonomy and growth opportunities