Operational Support Specialist I (On-Site/Entry Level)

Eurofins · eurofins.com

River Falls, WI, United States Full-time 3 days ago
Workplace
On-site
Location
River Falls, WI, United States
Who can apply
Based in the United States: you usually need the right to work there

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About the role

Job Description

* Communicate effectively internally and externally * Work cooperatively * Direct sample flow and preparation in an efficient manner * Ensure accurate and efficient execution of written protocols * Pleasant and friendly demeanor. * Ability to multi-task * Ability to follow directions * Receive, prepare, categorize and organize incoming samples for entry * Register samples, label, proof, divide and deliver to labs * Communicate to Group Lead and appropriate lab staff regarding short seed including request for additional, where appropriate * Participate in ensuring prioritization of sample registration * Prepare, distribute, and retain Sample Entry Reports appropriately * Update sample data and issue revised Sample Entry Reports where changes are needed * Assist to deliver consumables to labs * Ship sample bags, ICO samples, etc. using FedEx, UPS, others as requested * Answer and direct phone calls * Mail final official EBDI testing certificates * Effectively communicate personnel issues to Group Lead * Participate in maintaining ISO documentation * Assist customers and Group Lead with handling out-of-specification samples, investigations, root cause analysis and corrective and preventive action plans * Maintain confidentiality regarding customer, samples, and employee information * Cross train/work in labs on an as needed basis * Assistance in seed disposal event disposal of retain samples and waste

Qualifications

* Associates degree in administrative or related field preferred. * The incumbent must have good organizational skills and the ability to communicate with subordinates, peers, supervisors, and possibly customers. * Be a highly energetic, innovative, creative, people person. * Effective communicator and ability to cross train in lab areas. * Excellent verbal and written communication skills. * High attention to detail. * Competent with use of Microsoft applications: Excel, Word, One Note, and Power Point

Additional Information

What We Offer:

* Excellent full time benefits including comprehensive medical coverage, dental, and vision options * Life and disability insurance * 401(k) with company match * Paid vacation and holidays

Eurofins USA Genomic Services is a Disabled and Veteran Equal Employment Opportunity employer.

About Customer Support jobs in the United States

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1,751 open Customer Support jobs in the United States, 320 of them posted in the last 7 days. See all Customer Support jobs in the United States
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