About the role
General Summary: Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.
What You Will Do (Essential Job Functions): Customer Relationship Management * Develop and maintain strong relationships with key decision-makers and influencers in each customer facility * Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities * Provide and coordinate technical support on all essential products and services for customers * Follow up on all sales leads in a timely and professional manner
Sales & Revenue Management * Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans * Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts * Identify and pursue new customer development opportunities within and surrounding the assigned territory * Define and execute strategies for target accounts to maximize market penetration * Manage territory-specific blanket orders to optimize profitability where applicable
Quoting & Pricing * Gather necessary information to prepare accurate quotations for customer requests * Negotiate premium margins during the quote preparation process to maximize order profitability * Follow up on quotation opportunities and document all activity in the contact management system
Strategic Planning & Performance * Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage") * Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan * Submit corrective action plans for territories performing below 90% of sales targets
Operational Support * Coordinate with purchasing to identify sourcing solutions for customer requirements * Support accounts receivable efforts by facilitating customer communication and payment resolution when requested * Participate in resolution of overstock inventory situations where applicable * Submit itinerary, call reports, and expense reports in accordance with company policy and procedures
Supplemental Job Functions: * Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics * Documents customer concerns and participates in their timely resolution * Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships * Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise * Participates in corporate onboarding and orientation programs as required * Performs other duties as assigned or requested to support team and organizational objectives
Knowledge, Skills and Abilities Required: * Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience) * Three (3) years of experience in sales-related role—industry specific preferred * Previous experience working on a computer--CRM experience preferred * Ability to be available for 24-hour customer support * Valid driver's license * Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance
Exotic Automation & Supply maintains a drug-free workplace, including testing for marijuana.