About the role
Altenar is an international IT company founded in 2011, with offices in Malta, Greece, Georgia, the Isle of Man, and Uruguay. We specialize in high-load software development and provide one of the best technology solutions for the iGaming industry worldwide.
Duties and Responsibilities:
* Act as the main point of contact for all client needs and concerns * Build and maintain strong client relationships to retain existing business and attract new customers * Monitor account activity to ensure services align with client budgets and expectations * Collaborate with internal teams to fulfil customer requests efficiently * Resolve client complaints and proactively improve processes to prevent future issues * Work closely with the product team to align product updates with client expectations * Maintain up-to-date knowledge of company products and services to support upselling and cross-selling
Requirements and skills:
* Language: * Italian – Proficient (native or near-native level) * English – Intermediate level) * Industry Experience: * Previous experience working with an Italian sports betting company (operating in the regulated Italian market) * Familiarity with ADM procedures and compliance (Italian regulatory authority) * Core Competencies: * Ability to multitask and manage multiple responsibilities effectively * Strong organisational skills with keen attention to detail * Excellent communication and interpersonal skills * Adaptability and strong problem-solving skills * Ability to build rapport and collaborate with internal teams and external partners
Location: Hybrid or St.Julian (Malta)
Department: Account Management and Service Delivery
Minimum Experience: Mid-level