About the role
DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.
This is a full-time position. Saturday shifts may be required during peak season based on business needs.
* Automation Grid Ownership (Pio) * Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health * Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues * Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity * Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners * Own daily execution of the automation system to ensure consistent throughput and minimal downtime * Monitor system dashboards (queues, ports, task allocation) to proactively manage performance * Escalate issues to vendors with clear diagnostics and coordinate rapid resolution
* DTC Fulfillment & Customer Experience * Oversee all DTC and automation-driven order fulfillment to meet service level expectations * Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors * Prioritize and manage order flow, including exception handling and urgent orders * Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements * Support peak planning and execution to maintain high service levels
* Inventory Control & System Alignment * Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms * Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments * Investigate and resolve discrepancies through root cause analysis * Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.) * Partner with IT, inventory control, and operations teams to maintain data integrity
* Inventory Flow & Grid Optimization * Design and maintain optimal inventory placement strategies based on SKU velocity * Continuously adjust slotting to reduce congestion and improve pick efficiency * Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density * Ensure inbound processes support efficient grid utilization
* Data, KPIs & Process Optimization * Track and report on key performance metrics: * Units picked per hour (UPH) * Orders processed per hour * Bin utilization % * System uptime / downtime * Analyze data to identify trends, inefficiencies, and opportunities for improvement * Support development of dashboards, reporting tools, and SOPs
* Process Improvement & Cross-Functional Execution * Improve workflows across: * Inbound → storage o Grid → picking → packing → shipping * Partner with IT/ERP teams to enhance system functionality and integration * Standardize best practices across teams and shifts
* Training & Team Support * Develop and deliver training materials on systems, processes, and best practices * Provide hands-on support to team members to ensure strong system adoption * Foster a collaborative, high-performance team environment
Qualifications:
* * Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar) * Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments) * Experience with WMS/ERP systems and system-driven fulfillment environments * Strong analytical skills with a data-driven mindset * Technical aptitude with the ability to troubleshoot systems and workflows * Strong leadership, communication, and training capabilities * Proficiency in Excel and Microsoft Office tools * Hands-on, proactive approach in a fast-paced environment