About the role
OGT is a leading global provider of clinical and diagnostic genomic solutions. We believe in creating products and partnerships that enable clinicians to deliver personalised healthcare to patients and that empower clinical researchers to develop the next generation of precision medicines.
An opportunity has arisen in our North America commercial team for a Field Application Scientist I (FISH).
You would be responsible for technical support and customer training for our Cytocell™ FISH products as well as supporting the commercial team in a pre- and post-sales capacity. We seek someone who is a self-motivated, critical thinker capable of adapting quickly to fluid scenarios utilizing their technical expertise with the goal of providing high level customer service.
Your duties will include:
* Deliver training on OGT’s Cytocell™ FISH products including probes, FFPE pretreatment kits, and ancillaries * Provide technical support for our FISH products * Work collaboratively with the North American Commercial team in pre and post-sales scenarios for Cytocell™ FISH products * Work with Commercial, Marketing, R&D, and Quality teams to ensure the highest levels of customer service to accounts * Understand customer needs and application of Cytocell™ FISH products utilizing continual learning of technologies, products and marketplace * Provide customer requirements and feedback to facilitate Marketing and R&D teams for development of future products * Other duties and projects as assigned.
What we’re looking for in you:
Essential
* Bachelor’s degree or higher in Scientific Discipline * Minimum of 3 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis * Thorough knowledge of Cytogenetic/FISH applications techniques required * Excellent written and spoken English, along with the ability to communicate clearly and concisely * Customer service oriented * Well organized in approach with good time management * Effectively manage multiple tasks/accounts/priorities simultaneously * A problem solver * Able to work collaboratively with customers and colleague’s with excellent attention to detail * Strong analytical and judgement skills * Microsoft Office skills * Remote employee based out of a home office * Availability for minimum of 50% business travel to visit/support customers and attend appropriate exhibitions (ability to travel to Canada required and occasional travel to UK required).
Desirable
* Minimum of 5 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis * Demonstrated FISH troubleshooting experience * ASCP(CG) certification * Understanding and application of ISCN nomenclature * Familiarity and experience with FISH automation systems * Excellent presentation skills (PowerPoint competent) * Understanding of CAP, CLIA and other NA clinical lab accreditations.
In return you will receive:
* Competitive salary * Company Bonus scheme * Car reimbursement * Pension Plan * Healthcare Package.
Application is via CV and a one-page covering letter outlining your suitability for the role, salary expectations and notice period.
Please note that we will need to establish your right to work during the recruitment process.