About the role
Job Description
Advance Your ServiceNow Career with Devoteam!
We are looking for a Lead/Principal level ServiceNow Architect / Forward Deployed Engineer (FDE) focused on the Service Operations domain in ServiceNow.
We need a strong ServiceNow Architect who can drive high-impact technical delivery while actively steering presales, client relationships, and our overall market growth.
Key Responsibilities
Technical Delivery & Architecture
* Architect & Deliver: Lead end-to-end design and implementation of complex ServiceNow Service Operations solutions. * Forward Deployed Engineering: Work directly with key clients on-site or closely embedded within their teams to solve complex architectural challenges and ensure platform success. * Quality & Governance: Oversee delivery quality, best practices, and maintain technical excellence across Service Operations projects. * Mentorship: Guide and upskill senior/junior consultants within the local and regional delivery teams.
Technical Presales, Client Management & Business Support
* Presales & Solutioning: Partner with local sales and domain leads to drive presales activities, design tailored customer solutions, respond to RFPs, and deliver technical demonstrations to C-level stakeholders. * Trusted Advisor: Serve as the main technical contact and trusted advisor for strategic accounts, bridging business requirements with ServiceNow capabilities. * Local Business Growth: Support business development and local footprint expansion for ServiceNow. * ServiceNow Ecosystem: Collaborate closely with regional ServiceNow representatives and internal domain leads across Central Europe.
Qualifications
You will be a great fit for this role if you have…
* 6+ years of hands-on experience on the ServiceNow platform, with a proven track record as an Architect or Lead/Principal Consultant. * Experience conducting discovery workshops, building solution proposals, and pitching to senior business and IT stakeholders. * Certifications - ServiceNow System Administrator (CSA) and Implementation Specialist (CIS) in relevant modules, Certified Application Developer (CAD). * Fluent English. * Project management skills. * Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions. * Presales support and the ability to help scope projects, estimate effort, and create Statements of Work (SOW). * Solid communication skills, ability to clearly articulate complex ideas and technical designs. * Strong Leadership and ability to manage other technical experts.
Additional Information
Benefits and perks:
* Salary up to 5000€ (based on candidate's seniority and experience) * 5 weeks of vacation per year * 4 “My Days” per year * Flexible working hours (hybrid model) * Career Management, training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow, Google, Anthropic), Project Management methodology etc. * Udemy for business account * Meal allowance up to 1172€/year (5,12€/per day) * Cafeteria 48€/month (MultiSport Card available) * Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet) * Employee Referral Program * Sabbatical leave * Repurchase of hardware
Moreover, we offer:
* Above standard working equipment. * Snacks and breakfasts in the office. * Company events and team buildings. * Gifts for work anniversaries, promotion or childbirth. * Friendly and open culture.
And last but not least, you can rely on:
* Transparent framework for career growth, reinforced by annual performance evaluations * Trust and autonomy, with no micro-management * Learning from senior colleagues and opportunities to collaborate with professionals from various industries