About the role
Job Description
* * Supporting customers in discovering and using the features of our SaaS platform * Resolving customer issues via email, chat and phone * Actively contributing to improving customer service standards * Identifying root causes of reported issues and collaborating with internal teams to eliminate them * Creating and maintaining articles for our knowledge base *
Qualifications
* * Experience in customer-facing roles within SaaS or e-commerce environments * Strong problem-solving skills and confidence in handling customer requests * German at a professional working level (spoken and written) * English at a minimum B2 level * Ability to explain complex issues in a clear, simple and understandable way * Skill in translating technical language into everyday, user-friendly communication
Nice to have
* Basic knowledge of Postman and APIs
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Additional Information
What we offer
* A supportive, experienced team you can always rely on * Full onboarding and work in a small, close-knit support team * Employment contract (UoP) * Multisport card and private medical care * Fully remote work or hybrid model in Kraków or Warsaw * Paid on-call duties outside standard working hours, based on a predefined schedule