About the role
Job Description
Position Summary We're seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence.
Essential Functions & Responsibilities:
* Technical Service & Installation * Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations * Water Testing and Analysis * Obtain samples and perform water testing to include pH, conductivity, hardness, silica, PTSA, etc and enter data into Veolia’s trending platform (Insight) * Customer Consultation * Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams * System Optimization & Troubleshooting * Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions * Documentation & Compliance * Maintain detailed service reports, manage inventory, and ensure all safety protocols are followed * Territory Management * Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery
Qualifications
What Success Looks Like
* Consistently deliver high-quality technical service that exceeds customer expectations * Complete installations, commissioning, and troubleshooting projects on time * Build strong customer relationships through technical expertise and professional service * Maintain safety standards and compliance in all industrial environments * Contribute to territory growth through technical excellence and customer satisfaction * Demonstrate continuous learning and adaptation to new technologies * Self-motivated * Safety-minded approach
Knowledge, Skills & Abilities:
* Computer proficiency * Excellent written and verbal communication skills * Strong customer service skills * Good mathematical skills for technical analysis * Strong troubleshooting abilities for electrical and mechanical systems * Ability to work independently and manage multiple priorities
Education & Experience:
Required
* High School Diploma, GED, or equivalent * Minimum 2 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training * A valid driver's license (a learner's permit or G1/G2 class will not qualify)
Preferred
* Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline * 3-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training * Familiarity with water treatment processes and industrial equipment preferred
Working Conditions:
* Work takes place in various industrial environments * Must be able to safely lift to 50lbs and perform precision work * Must be able to travel as needed
Additional Information
At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. We offer challenging and meaningful careers, and because our people are our greatest assets, we also offer competitive compensation and benefits that include:
Benefits: Medical, Dental, & Vision Insurance Starting Day 1! Life Insurance Paid Time Off Paid Holidays Parental Leave 401(k) Plan Flexible Spending & Health Savings Accounts AD&D Insurance Disability Insurance Tuition Reimbursement
We also offer... Opportunity for advancement. A place to build a career! Training in valuable skills Opportunity for new challenges. We’re growing! Strong leadership team!
As an inclusive company, Veolia is committed to diversity and considers all applications equally, without discrimination.
****Applicants are required to be eligible to lawfully work in the U.S. immediately; the employer will not sponsor applicants for U.S. work authorization (e.g., H-1B visa) for this opportunity****
Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company, and no fee will be due.
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.