About the role
Patient Care Coordinator - Uptown
General Job Summary: The Patient Care Coordinator is responsible for ensuring the physician’s plan of care is accurately completed in a timely manner. Duties include coordinating and ensuring completion of the referrals with physicians, hospitals and other community services, scheduling patients for follow-up visits, assisting patients with questions and concerns related to delivery system access.
(This is a full time position that will support the Primary Care team at Uptown, Monday to Friday 8 am to 5 pm).
Primary Job Responsibilities/Tasks may include, but not limited to:
Patient Coordination responsibilities include: * Schedules ancillary appointments and referrals. * Follows-up on referrals and appointments to ensure timely completion of physician orders. * Schedules physician return appointments * Completes forms/requisitions as needed to complete the physician’s orders. * Obtains and sends patient medical records to support seamless care delivery. * Ensure that records are sent within one work day of chart completion to all physicians involved in a patient’s care. * Obtains ancillary results on all physician orders in a timely manner. * Obtains referring provider clinic notes on all referred patients in a timely manner. * Responsible for obtaining and documenting authorization requirements from insurance carriers for any scheduled referrals/procedures. * Work at different Tryon office locations as needed. * Monitor and check assigned Athena boxes and other assigned boxes for coverage. * Other duties as assigned.
Clinic Support responsibilities include: * Assembles patients’ health information including patient symptoms and medical history, exam results, X-ray reports, lab tests, diagnoses, and treatment plans. * Ensures all related reports, labs and demographics are sent to the outside facility prior to their appointment. * Reviews to ensure all forms are completed, properly identified, and signed and that all necessary information in the EHR. * Communicates as needed with physicians and other health care professionals to clarify diagnoses or obtain additional information. * Obtains lab/X-ray reports, hospital notes, referral information, etc. * Verifies insurance coverage and patient demographics. * Updates charts to ensure that information is complete and filed appropriately. * Ensures timely delivery of outside mail and communication to the physician.
Requirements: * Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer. * Completion of TB test will be required.
Education: * High school diploma; some college preferred
Experience: * Minimum of one-year medical office or healthcare facility experience * E.H.R. and Scheduling experience * Experience serving customers in person and on the phone
Physical Requirements: * Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling. * Must be able to lift and support weight of 35 pounds. * Ability to concentrate on details. * Use of computer for long periods of time.