About the role
Job Description
The team member in this position is responsible for planning and managing the execution of meetings and events. The position has responsibility for upselling, detailing and ensuring a seamless execution of group events while working in conjunction with the sales teams and operations teams where appropriate.
• Communicate all details surrounding a group event to property in advance of arrival.
• Initiate and conduct planning meetings with clients to understand their vision for the event to accurately articulate their needs with the property.
• Create Banquet Event Orders (BEOs) and Group Resumes, which accurately reflect the client’s expectations while offering upgrades in service, audio visual and creative suggestions to maximize revenues and ensure an extraordinary guest experience. • Prioritize accurate and timely communication both with the client and the property.
• Lead and/or participate in departmental meetings including BEO, Resume, Sales, & OPCO, etc.
• Work closely with Banquets, Culinary, Hotel and other leadership to ensure client’s arrangements are executed as contracted and detailed.
• Advocate for both the property and the client concurrently, ensuring recommendations work for both parties in the most successful and profitable way.
• Responsible for building and retaining client relations resulting in exceptional guest service and repeat business.
• Maintain knowledge of competitor’s sales and convention programs to sell against the competitive set’s strengths and weakness.
• Maintain knowledge of all promotions throughout the property to stimulate and retain business.
• Monitor & track daily, weekly, monthly and quarterly audit, productivity and revenue reports for all Conference Center and Hotel events.
• Maintain the integrity of the client database.
• Generate ideas and initiatives that further develop existing accounts while identifying new business practices to drive additional revenue.
• Communicate strategies and suggestions to Sales Managers to help maintain loyalty and strengthen the relationship with the Property.
• Maintain a positive professional image at all times.
• Perform all related duties as assigned by Director of Sales.
• Coordinate with appropriate department managers to ensure requests are understood and able to be successfully executed within our guest service and profitability metrics.
• Confirm group’s MOP (Method of Payment) is verified and review group’s invoice following the event.
• Engage in a sales-focused atmosphere that promotes sales growth
Qualifications
• College degree or equivalent experience in event management, business, or related field and 1 to 3 years of hospitality experience.
• Broad understanding of managing all aspects of meetings and catered events.
• Knowledge of casino industry and/or hotel & resort hospitality as it pertains to group sales preferred.
• Proven history of sales and service that clearly showcase an understanding of guest service and revenue growth.
• Knowledge of casino industry and/or hotel and resort hospitality as it pertains to group sales.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.