About the role
Position Summary:
Provide continuous service to the clients, customers, and personnel of Affinity Group. Utilizes technology to place orders, maintain systems, file documents and communicate information. Act as a resource to support the advancement of sales efforts while contributing to business development. Position also includes some inside sales and suggestive selling.
Essential Functions:
· Represent Affinity in an ethical and professional manner.
· Provide favorable, continuous customer service. Answer all questions and requests by using the tools provided. Follow through from start to finish on all questions and requests.
· Support all sales efforts set forth by the management staff, clients, and customers
· Support the Account Managers/Business Managers to keep an open line of communication between the clients and customers.
· Enter all orders into Foodmark system so Affinity is fully knowledgeable of orders, volume, invoices, and commissions.
· Cross-reference invoices with orders to be sure they are correct. Take the necessary steps to make changes as they are identified.
· Update Foodmark with precise information.
· Maintain weekly communication with the buyers at assigned distributors.
· Report on information regarding clients to the distributor buyers and corresponding AG account executives & Trade Administrator.
· Communicate all markets/customer information (includes market pricing).
· Deductions
· Filing- electronic and hard copies
· Communicate all appropriate information to Management, Account Managers, Account Executives, and Co-workers.
· Utilize all training tools to become more product knowledgeable.
· Assist AG Account Executives on any issues that interfere with the placement or shipment of orders. i.e. credit referrals, credit holds, late trucks or “no-show” trucks, expedites, etc.
· Respond in a timely manner to any request for information from management, clients and/or customers.
· Follow instructions provided by each individual client to ensure the best scenario.
· Keep market knowledgeable by listening and learning from clients, distributors, and customers.
· Follow through on important issues and orders to make sure the outcome is what you expected
· Other duties as assigned and requested.
Education and Experience:
· Previous customer service experience is a plus
· Experience in the retail area is extremely advantageous
Knowledge, Skills and Abilities:
· Flexible and able to manage adversity and change.
· Microsoft office suite experience with emphasis on Word, Excel, PowerPoint, and Outlook
· Strong communication, influence, and problem-solving skills
· Basic Technology skills communicating through email, phone, and text messaging
· Self-starter with entrepreneurial spirit and committed to being the best.
Physical Requirements / Working Conditions
· Normal office environnement, desk position.
· Typical workday of Monday – Friday, 8:00am to 5:00pm.
· Work performed in an Affinity Group office or, if authorized, from employee’s remote workstation
Pay Range: $21-$26/hr