About the role
Job Description
Account Scheduling
* Notify communities / facilities and providers of scheduled visit dates, request consultations and provide visit schedules. * Organize and maintain monthly provider calendars. * Create visit templates and reports with scheduling software for monthly flyer distribution to accounts. * Communication: * Develop and maintain strong relationships with the key decision makers within the community / facility to facilitate growth and address any concerns. * Account Management: * Identify areas of concern and identify areas of opportunity for growth * Maintain updated account information in CRM * Collaboration: * Work closely with practitioners to ensure seamless patient care. * Collaborate with internal teams to ensure customer satisfaction and address any issues that arise.
Daily tasks include
* Complete tasks assigned in Planner. * Schedule and confirm patient appointments, follow-ups, and referrals. * Creating and uploading schedules for practitioners and facilities. * Coordinate with patients, Power of Attorneys and facilities to schedule appointments or address their concerns, as needed. * Using the CRM, notify the facility of upcoming visits and request patient sign up list and any missing documentation. * Contacts will be updated and added if needed. * Reporting of number of patients seen at each facility. * Respond to voicemails in a timely manner. * Encouraging the building of relationships to encourage growth within the facility by phone and email. * Monitoring of insurance logs for new insurance approvals * Monitoring of outstanding referrals and authorization requests. * Monitor Reschedule queue in eDerm and reschedule patients as needed. * Monitor fax folder to confirm all items were addressed
Monthly tasks include
* Practitioner’s calendar will need to be organized in Outlook with assigned facilities and times. * Facilities need to be templated in software and reports run and checked to ensure accuracy for patient scheduling. * Formatting reports to create monthly flyers to be distributed. * Collaborating with internal teams; marketing, management and patient care coordinators to review areas of concern and opportunity for growth.
Qualifications
* High School Diploma (or equivalent) * Prior Healthcare Experience: Background in patient care coordination, patient scheduling * Strong understanding of insurance eligibility using Availity and Payor specific platforms * Outstanding Communication: Friendly, clear, and professional phone manners. * Organizational Proficiency: Able to handle multiple tasks seamlessly and accurately in a fast-paced environment. * Tech Savvy: Comfortable navigating medical software and EHR systems. * Compassionate Mindset: A genuine desire to help others and prioritize patient care. * High-speed internet access
Additional Information
Job Type:
* Full-time, #LI-REMOTE
All your information will be kept confidential according to EEO guidelines.