About the role
Part-Time Telephone Operator - Your Healthcare Career Starts Here at SIMEDHealth!
Join our dedicated and dynamic team in Ocala, FL, as a part-time Telephone Operator! You'll be the warm and welcoming face and central point of contact for our patients, playing a crucial role in ensuring a smooth and positive experience from arrival to departure.
The Telephone Operator is, in many cases, the first introduction to our practice. As the operator you will answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting. You will be responsible for directing calls in a pleasant, professional manner, assisting patients as needed, confirming patient appointments and performing assorted office tasks. You must demonstrate the ability to multi-task, handle multiple phone lines and be detail oriented.
Your Responsibilities Will Include:
* Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system * Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours, etc.) * Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart * Must be able to type detailed notes * Ability to schedule appointments, verify insurance and work an electronic fax server * Must be able to read and interpret Hospital Call Schedules * Review provider schedules on a daily basis and throughout the day for availability * Shall be familiar with hospital consults & transitional care calls. * Assist in directing new patient calls to our new patient coordinator * Retrieve voicemail messages throughout the day and return calls when necessary * Observing patient and staff safety policies & procedures including HIPAA * Provide basic information to patients about SIMEDHealth providers and services * Must be able to stay seated for long periods of time
What we are looking for:
* High School diploma or equivalent (Required). * Strong computer skills, including proficiency in Microsoft Word and Outlook (Required). * Experience using electronic medical records. * Clear and professional speaking voice. * A genuine commitment to providing outstanding customer service. * Excellent communication and interpersonal skills. * The ability to thrive in a fast-paced, energetic environment. * Spanish speaking is a plus, but not required.
Visit SIMEDHealth.com to learn more! SIMEDHealth is an equal opportunity employer.