About the role
Sales and Education Associate
Pixi Inc. - Century City, CA
Key Responsibilities:
Boutique Customer Experience:
* Driving to meet and exceed daily sales goals. * Providing an exceptional and consistent customer experience. * Maintaining awareness of all store promotions. * Capturing customer emails to grow future business. * Answering all customer inquiries and sharing product information.
Boutique Visual Standards and Operational Excellence:
* Assisting with completion of boutique opening and closing checklists. * Maintaining company brand standards by ensuring a neat, clean, and organized sales floor, cash wrap, and back room. * Executing all visual directives and schematics to ensure the floor is set properly and timely. * Remaining conscience of all loss prevention procedures and shrink activities.
Field Sales and Education:
* Conducting scheduled in-store selling and education shifts at assigned locations as needed. * Building relationships with store leadership and beauty advisors. * Educating associates on Pixi product benefits, routines, and selling strategies. * Supporting customers alongside store teams to drive conversion and basket growth. * Ensuring merchandising standards, tester hygiene, and signage accuracy. * Capturing and escalating execution issues with clear documentation. * Submitting visit recap with photos and actions within 24 hours. * Participating in a weekly one-on-one touch base call with your manager to review store activity, escalate issues, and align on priorities.
Customer Care:
* Assisting and responding to the needs of customers promptly via different and changing platforms. * Providing and maintaining an exceptional and consistent customer service experience. * Maintaining a positive, empathetic, and professional attitude toward customers. * Establishing long-term relationships with customers, offering personalised world-class service and recommendations. * Seamlessly solving customer pain-points and challenges, seeing each interaction as an opportunity to create a lasting customer relationship and build brand loyalty. * Anticipating the future needs of the customer by proactively recommending other products that would make a positive impact in their life. * Retaining a high level of knowledge and familiarity with Pixi products, regimens, prices, product specifications, policies, and more to communicate efficiently to customer resulting in a high customer satisfaction rating. * Diligently tracking and communicating customer issues, waitlists, concerns, and recommendations. * Providing feedback on the efficiency of the customer service process to internal team. * Embodying and articulating Pixi Beauty’s brand values within all customer interactions. * All other responsibilities as assigned.
Compensation: $25/hr minimum