About the role
Londis Dock Rd are seeking a full-time Deli Manager to join our team.
Responsibilities include:
MANAGEMENT
* To assist in the recruitment, training and development of high quality personnel for the delicatessen area
* Maintain training records and ensure refresher training is provided to personnel in the area as appropriate
* Rostering and general management of personnel to ensure adequate cover within budgetary provisions
* Managing the overall performance of the delicatessen area
* Ensure delicatessen team is motivated
* Ensure delicatessen team comply with requirements of the area in terms of hygiene etc.
FOOD MANAGEMENT
* Ensure effective & compliant HACCP control systems are in place
* Ensure policies and procedures pertaining to fresh food are implemented and managed
* Ensure area operates within relevant legislation in terms of HACCP
* Ensure you are up to date on all aspects HACCP and food hygiene requirements and communicate same to store management and personnel
* Ensure food safety policy is updated and complied with appropriately
* Ensure employees comply with good food hygiene practices
* Ensure regular cleaning of deli area and equipment
* Ensure relevant protective clothing is provided and worn
* Ensure critical control points are identified and monitored
* Ensure systems in place for temperature checking and food hygiene
* Ensure corrective action put in place for critical control points
* Ensure the appropriate waste management records are maintained
* Ensure appropriate controls are in place for fresh and red meats
STOCK MANAGEMENT
* Ensure effective stock control systems are in place ensuring stock is rotated accordingly and out of date stock is discarded appropriately
* Ensure wastage in the delicatessen area are maintained at a minimum level through effect management of the stock
* Ensure effective food management and waste systems are implemented, managed and updated appropriately
* Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g. through wastage, damages)
GENERAL
* To undertake other additional duties as may be assigned by the Operations Manager
FINANCE
* Managing budgets for the delicatessen area
* Ensure overheads are controlled and minimised where appropriate
* Ensure delicatessen sales are maximised
* Ensure delicatessen margins are managed appropriately and profitability of the area is maximised
* Promote sales within the delicatessen area & achieve sales targets as established by the store manager
* Meet targets as agreed including the achievement of the required profit margin for the area
OPERATIONS
* Ensure delicatessen runs efficiently and smoothly
* Ensure delicatessen standards are consistently improved in terms of housekeeping, merchandising, presentation and service ensuring no cross contamination of stock
* Plan for market changes and demands as they arise
* Ensure delicatessen promotions are managed appropriately
* Ensure consistent high levels of customer service are provided at all times
* Ensure all customer complaints are dealt with in the appropriate manner
* Take necessary action in deli improvements following customer complaints
* Ensure food preparation meets the required customer and hygiene standards
* Ensure area is presented and merchandised in an effective manner while ensuring compliance with HACCP guidelines
* Ensure overall customer service levels within the area are maintained at the required standard
LEGISLATION
* Take full care of Health and Safety of personnel in the area and ensure any risks are minimised, or where possible, eliminated
* Ensure area is compliant with consumer pricing regulations
Requirements
The ideal candidate will possess many of the below attributes
* Proven ability in managing retail sales team including the following:
-Planning & organising
-Problem solving
-Managing performance
* Excellent knowledge of HACCP requirements with a relevant qualification
* Excellent interpersonal relations
* Excellent understanding of consumer needs
* Proven track record in achieving agreed targets
* An excellent commercial acumen with the ability to anticipate and react to market changes
* Committed to continually improving standards
* Self-motivated
* The ability to work in a pressurised environment