About the role
Job Description
Tour Desk Agents will welcome our guests, go over any previously agreed upon incentives, and will prepare our prospective buyers for their tours.
• Effectively check guests into and out of the tour assignments for that morning • Coordinate the general office administration for the Vice President of the VOA. • Provide clerical assistance to the General Manager and Senior Management as necessary • Help with routine and special projects for the Vice President, General Manager and/or senior management • Assist with researching, resolving, and documenting internal and external issues • Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts • Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory • Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries
Qualifications
Customer service experience
Ability to utilize the technology for the check in process
Additional Information
Weekends are required for this position.
Why Westgate?
* Comprehensive Health Benefits – Medical, Dental, and Vision Coverage * Paid Time Off – Vacation, Sick, and Personal Time to Recharge * Paid Holidays * 401(k) with Generous Company Match to Support Your Future * Daily Pay – Access Your Earnings When You Need Them * Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance * Wellness Programs to Support Your Well-Being * Flexible Spending Accounts (FSA) * Tuition Assistance to Help You Grow Your Career * Military Leave * Employee Assistance Program (EAP) – Support When You Need It Most * Life, Disability, Accident, Critical Illness, and Hospital Insurance * Pet Insurance for Your Furry Family Members * Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More * Low-Cost Gym Membership * David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member. * Career Growth and Advancement Opportunities * Community Involvement – Give Back and Make an Impact
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.