About the role
Job Overview
As Front Desk Receptionist you will play a lead role in creating consistently great client experiences from first point of contact through benefits verification and ongoing client care.
Key Responsibilities
* Triage front desk operations, answering phones, checking patients in/out.
* Coordinate patient appointments and clinical care.
* Manage incoming and outgoing shipments and deliveries.
* Verify insurance benefits and collect payments.
* Coordinate with billing department.
* Provide exceptional client service to patients, staff and vendors.
* Support continuity among work teams by documenting and communicating actions, irregularities and continuing needs.
* Maintain the reception area, keep inventory of furniture and supplies.
* Monitor and maintain ambiance, ensuring music/HNTV is playing at right volume and water dispenser is full.
Required Background
* Undergraduate Degree
* Active Medical Assistant License
* At least 2 years of relevant work experience
Desired Qualities & Skills
* Passion for mental wellness and client care.
* Strong problem-solving skills, ability to figure things out on your own when needed.
* Excellent verbal, written, and analytical skills.
* Ability to manage electronic medical records.
* Fluency with Gmail, Excel, Word or Google Drive, etc.