About the role
We are looking for a highly motivated and qualified candidate to join our FI Administration & Business Support team. The successful candidate will ensure the operational and administrative coverage of activities supporting the network of financial intermediaries, providing timely handling of requests, administrative support and accurate case management, in compliance with defined procedures and service timelines. Excellent knowledge of Italian, French, German and English (minimum C1 level), both written and spoken, is required.
Key Resopnsabilities
* Provide administrative support to the function’s activities
* Manage and monitor special cases, ensuring proper ownership and resolution in line with agreed priorities
* Process new cases (Switzerland/Europe) within 24 hours, ensuring accuracy, completeness and compliance with service standards
* Manage the shared inbox and daily requests, ensuring timely responses and efficient handling of the daily operational workload
* Handle any credit card-related requests in coordination with the relevant internal teams
* Prepare periodic and ad hoc reporting, including data/statistical extraction and analysis for operational monitoring
What do we offer?
* Flexibility in working from home and in managing working hours, depending on the role and operational requirements, while ensuring a healthy work-life balance.
* Numerous benefits and incentives
* Well-being, motivational and team-building activities
Requirements
* Excellent knowledge of Microsoft Office (especially Excel and Word)
* Ability to draft administrative documentation in at least two national languages
* Strong communication and interpersonal skills with internal/external partners via phone and/or e-mail
* Fast learner, operational flexibility and solution-oriented mindset
* Team-oriented attitude and ability to collaborate across functions
* Excellent knowledge of Italian, French, German and English (minimum C1 level), both written and spoken, is required
* Previous experience in similar roles within the banking/financial sector or in administrative support functions (preferred)
* Resident in Ticino or willing to relocate