About the role
Title: Conference & Banqueting Supervisor
Department: Conference & Banqueting
Reports To: Conference & Banqueting Manager/ Conference & Banqueting Assistant Manager
At Midlands Park Hotel, our mission is Creating Excellent Experiences for All. The Conference & Banqueting Supervisor is responsible for leading the Conference & Banqueting team to deliver exceptional guest experiences across conferences, meetings, weddings, banquets, private dining and special events. Through strong leadership, attention to detail and a passion for hospitality, this role ensures every event is delivered to the highest standards while embodying our values of Care, Energy & Drive, Always Getting Better and Doing the Right Thing.
Key Responsibilities
* Lead by example to deliver exceptional guest service throughout all conferences, meetings, weddings and banqueting events. * Ensure all guests receive a warm, professional and personalised experience. * Anticipate guest needs and proactively resolve issues before they impact the guest experience. * Handle guest complaints and feedback promptly, professionally and effectively. * Build positive relationships with repeat corporate clients, wedding couples and event organisers. * Ensure service standards consistently reflect the Midlands Park Hotel brand and mission.
* Review function sheets, event orders and schedules to ensure all event requirements are understood and executed correctly. * Conduct pre-event briefings and post-event reviews. * Ensure rooms are set up accurately and efficiently according to client requirements. * Monitor event timelines and coordinate service delivery to ensure seamless execution. * Liaise with Sales, Kitchen, Front Office, Accommodation and Maintenance departments to deliver successful events. * Ensure all conference rooms, banqueting suites and event spaces are maintained to the highest presentation standards.
* Supervise, motivate and support the Conference & Banqueting team during all service periods. * Allocate duties and manage staffing levels according to business demands. * Train, coach and mentor new and existing team members. * Support onboarding and induction of new employees. * Encourage a positive, inclusive and high-performing team culture. * Conduct regular performance conversations and provide ongoing feedback and coaching. * Lead by example, demonstrating professionalism, teamwork and accountability.
Living Our Values
Care
* Create genuine connections with guests and colleagues. * Ensure every guest feels welcomed, valued and cared for. * Foster a supportive environment where team members feel respected and included.
Energy & Drive
* Demonstrate enthusiasm and passion for hospitality. * Inspire the team to exceed guest expectations. * Respond positively and proactively during busy service periods.
Always Getting Better
* Seek opportunities to improve service standards and operational efficiency. * Encourage innovation and continuous improvement within the department. * Support learning, development and cross-training opportunities.
Doing the Right Thing
* Act with honesty, integrity and fairness at all times. * Lead by example in maintaining company standards and policies. * Ensure decisions are made in the best interests of guests, colleagues and the business.
Compliance, Health & Safety
* Ensure full compliance with health and safety legislation. * Implement HACCP and food safety procedures. * Ensure all emergency procedures are understood and followed. * Conduct routine checks to maintain a safe environment for guests and employees. * Ensure compliance with company policies including Dignity & Respect, Equality, Diversity & Inclusion and Responsible Service of Alcohol.
Key Skills & Experience
* Minimum 2 years supervisory experience within hospitality, food & beverage, events or banqueting. * Strong leadership and people management skills. * Exceptional communication and interpersonal abilities. * Excellent organisation and attention to detail. * Ability to remain calm under pressure and manage multiple priorities. * Strong customer service focus. * Flexibility to work evenings, weekends and public holidays.
Compensation: €15.70