About the role
Manager, Revenue Operations
Location: Miami, FL Reports to: Director of Sales Operations Department: GTM Operations
About eMed ────────────────────────────────────────── The GLP-1 era didn't create America's metabolic crisis. It just made it impossible to look away. Roughly 90% of U.S. healthcare spending goes to chronic disease that begins in metabolism, and for decades the system's answer was to wait for a massive health issue, then send the bill. eMed was built to get there first.
We are at the epicenter of healthcare transformation an AI enabled platform. We put diagnostic-grade blood testing on people's kitchen tables, clinicians on their screens in minutes, and real biomarkers at the center of every decision. Today we offer GLP-1 management, where employers facing double-digit cost increases need programs that actually work. That's where we're winning. It is not where we stop. Cardiometabolic risk gets caught years before it becomes a claim that's we're building. If you've spent your career watching healthcare treat consequences, come help us treat causes.
Key Responsibilities
1. Strategic Planning & Process Optimization
* Own core sales process standards: opportunity hygiene, stage definitions and exit criteria, required fields, and pipeline governance across pods and segments. * Analyze market data to build equitable sales area responsibilities and recommend new incentive compensation plans that align with company revenue targets. * Run the operational cadence behind pipeline reviews and forecasting, partnering with the Data & Analytics Analyst on the reporting that powers them.
2. Top-of-Funnel Operations (Build-Out Mandate)
* Stand up eMed's top-of-funnel operations end to end: lead capture, enrichment, scoring, routing, SLAs, and conversion to opportunity. * Partner with Marketing to operationalize campaigns with clean source/attribution data, and build campaign-to-pipeline visibility for GTM leadership. * Own channel and partner referral operations — from referral intake through Salesforce opportunity creation and attribution — establishing a single source of truth and eliminating double-counting risk in leadership reporting.
3. Policy & Rules of Engagement
* Author and maintain the Revenue Operations policy guide — the single documented source for lead ownership, routing logic, rules of engagement, referral attribution, sales crediting, and SLA standards — and keep it current as processes evolve. * Arbitrate exceptions and ownership disputes against documented policy, and drive adoption of policy changes across the field.
4. Cross-Functional Alignment & Continuous Improvement
* Serve as the operational bridge between direct sales pods, BDRs, Marketing, Channel, Sales, and CS — ensuring every team runs a common, documented process. * Maintain revenue data hygiene standards (duplicates, sources, close dates, amounts) in partnership with the SalesForce team. * Measure funnel and process health (conversion, velocity, coverage, source mix) and recommend improvements grounded in data.
Qualifications
* 5+ years in revenue operations, marketing operations, or sales operations, with direct ownership of lead management and/or channel operations; B2B healthcare, benefits, or digital health experience preferred. * Deep, hands-on Salesforce fluency: lead/opportunity objects, routing and assignment, campaigns, reports, and dashboards. * Experience with marketing automation platforms and lead-routing/enrichment tooling. * Proven ability to build process where none exists — and to drive adoption across sales, marketing, and partner teams. * Strong analytical skills; comfortable defining funnel metrics and building the reporting to track them. * Exceptional organization and communication skills; able to translate operational detail for executive audiences. * Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
Why Join eMed
At eMed, we're redefining how care is delivered — empowering clients and partners with technology, access, and data. You'll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective. This is a foundational hire on a growing Sales Operations team: the funnel you build is the funnel eMed scales on.