About the role
Job Description
This role is responsible for site IT supervision, resolving complex issues, and coordinating with central and application support teams.
* First-level support and troubleshooting for ERP/SAP system users (user lock management, interface anomalies, printing/output spool issues); Active collaboration with the central SAP/ERP team. * Diagnosis and resolution of critical or recurring system issues on operating systems (primarily Windows Client/Server and/or macOS). * Supervision and routine maintenance of the local IT infrastructure (local servers, NAS devices, network equipment, backup systems). * Initial diagnosis of local network outages or service disruptions (checking cables, switches, access points, internet connectivity) and basic restoration activities. * Verification of the physical status of local servers and equipment (checking error LEDs, power supply) and provision of "hands and feet" support (remote-guided on-site activities) for central system administrators.
Qualifications
* At least 8/10 years of experience in similar roles * Knowledge of SAP ERP, business applications and software packages, Operating System (OS) Troubleshooting * Fluent in English language
Additional Information
Location: Bergantino (RO)
Annual Based Salary: 35.000€ - 45.000€