About the role
Job Summary
SafeRide Health is seeking a detail-oriented, customer-focused Travel Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.
Key Responsibilities
Coordinate Medical Travel
* Arrange flights, ground transportation, lodging, and meal reimbursements tailored to members’ medical needs.
Authorization Management
* Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
Member Support
* Provide clear, compassionate communication about travel details, reimbursement processes, and authorizations; deliver timely documentation to both members and health plans.
Vendor Relations
* Build and maintain positive partnerships with lodging, transportation, and meal service providers.
Data & Reporting
* Track costs, monitor reimbursements, and maintain accurate, detailed records in alignment with compliance requirements.
Productivity & Quality
* Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
Flexibility
* Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.
Required Qualifications
* High school diploma or equivalent. * 1+ year experience in travel coordination or similar logistics-based role. * 1+ year experience in a high-volume inbound call center or customer service environment. * Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting. * Knowledge of cost tracking, budgeting, or service expense management. * Typing speed of at least 35 WPM.
Preferred Qualifications
* Some college coursework or degree in hospitality, business, or related field. * Familiarity with Medicaid NEMT guidelines. * Bilingual (Spanish preferred).
Mindset and Values We’re Looking For
* Strong problem-solving and decision-making skills under pressure. * High emotional intelligence and empathy when supporting vulnerable populations. * Excellent communication (verbal and written) across phone, email, and documentation. * Ability to work independently and collaboratively with health plans, vendors, and internal teams. * Cultural competence and sensitivity in working with diverse populations. * Strong organizational skills with ability to meet deadlines consistently.
Benefits
We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:
* Competitive salary, annual bonus opportunities, and equity options * Remote with flexible hours * Comprehensive medical, dental, and vision insurance * 401(k) with company match * Generous PTO, paid company holidays, and paid parental leave * Career growth and development opportunities in a mission-driven organization
SafeRide Summary
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.
Compensation: $20.00 – $24.00/hr