About the role
Job Description
Clinic Service Representative
Department
Premier Cardiology - Outpatient Clinic
20200 Outer Dr W, Dearborn, MI 48124
Work Schedule
Full-Time (40 Hours Per Week)
Monday - Friday, 8:00 AM - 5:00 PM.
Are you a customer-focused professional with a passion for delivering exceptional service in a healthcare setting? We're looking for a Clinic Service Representative to join our dynamic team in Dearborn, a thriving community with a diverse patient population. In this role, you'll be the welcoming face of our clinic, creating positive first impressions and ensuring seamless patient experiences. You'll manage critical front-desk operations while supporting our clinical team in delivering outstanding care. If you're organized, detail-oriented, and genuinely enjoy helping others, we'd love to meet you!
* Greet patients and visitors with warmth and professionalism, ensuring a welcoming clinic environment from the moment they arrive * Perform accurate patient registration, verify insurance information, and explain financial responsibilities in a clear and empathetic manner * Handle cash collections, process payments, and reconcile financial transactions with precision and integrity * Manage patient charts, coordinate discharge processes, and maintain detailed records in compliance with clinic protocols * Multitask efficiently in a fast-paced environment, prioritizing responsibilities while managing frequent interruptions with composure and flexibility * Collaborate with clinical and administrative staff to optimize clinic workflows and support team goals * Respond to patient inquiries and concerns with patience and professionalism, escalating issues appropriately when needed
Qualifications
Required Qualifications
* High School Diploma or equivalent * Basic computer skills, including proficiency with software navigation, email communication, and system login/logout procedures * Demonstrated ability to perform calculations accurately and complete forms with attention to detail * Strong interpersonal and communication skills for effective interaction with patients, staff, and visitors * Proven ability to work with detailed information, manage multiple tasks simultaneously, and remain organized in a fast-paced environment * Customer service experience in a healthcare or similar professional setting * Ability to handle cash transactions and maintain accurate financial records * Understanding of patient confidentiality and commitment to maintaining professional discretion
Preferred Qualifications
* Previous experience in a clinic or healthcare environment * Familiarity with insurance verification processes or willingness to learn * Experience with electronic health record (EHR) systems or medical office software * Certification in customer service or healthcare administration * Knowledge of HIPAA regulations and patient privacy requirements