About the role
Onsite | Plymouth Meeting, PA Full-Time, Salaried | $52k - $55k + Equity Preference given to candidates with open schedule and on-call availability
Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation.
What You’ll Do
System Monitoring & First-Level Diagnostics
* Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems * Perform Tier-1 troubleshooting; triage issues, complete minor interventions (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems. * Support maintenance by documenting issues clearly and handing off higher-complexity work.
Operational Leadership
* Act as the on-call technical and operational escalation point for partner teams. * Make real-time decisions that balance system uptime, safety, and production needs. * Track and report reliability metrics to contribute toward achieving uptime goals. * Ensure a safe operating environment through routine audits and adherence to procedures. * Provide the second level of escalation, ability to step into the Site Lead Position if needed.
Cross-Functional Collaboration
* Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams. * Participate in structured testing, validation, and rollout of new features and hardware. * Contribute to root-cause investigations and provide actionable feedback to engineering. * Help refine operating procedures and support continuous improvement initiatives.
Partner Support & Training
* Provide steady, high-confidence technical support to onsite partner operators. * Train partner team members on best practices for system interaction, recoveries, and safety. * Ensure partners feel supported, informed, and empowered in daily operations.
What We’re Looking For
* Experience in robotics, automation, industrial equipment, technical field support, or similar environments. * Strong mechanical/electrical aptitude and comfort working hands-on with hardware. * Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment. * Clear communicator with ability to explain complex system behavior simply. * Calm, detail-oriented decision-maker who performs well under pressure. * Comfortable using dashboards, logs, and diagnostic tools. * Reliable, self-motivated, and able to operate with a high degree of ownership. * Flexible schedule — preference for candidates with open availability.
Bonus Experience (Not Required)
* Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems. * Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics. * Experience supporting deployments, pilots, commissioning, or on-call rotations. * Experience with tools like Slack, Jira, Excel, or digital workflow platforms.
What You’ll Get
* Early-stage exposure to a fast-scaling robotics company. * Salary + equity in a mission-driven organization. * Full medical, dental, vision, and 401(k) benefits. * A supportive, high-ownership operational culture. * Opportunities to work closely with engineering and help shape a live automation system.