About the role
Descripción del puesto / Funciones
Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote
Role:
L2 operational support for the MuleSoft platform, ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift. This is a Platform Operations / L2 Support role, not an API Development position.
Main Tasks:
* Manage and resolve L2 incidents within SLA. * Perform platform troubleshooting and log analysis. * Support deployments, releases and changes. * Execute runbooks, recovery procedures and operational tasks. * Document incidents, resolutions and known workarounds. * Perform basic Root Cause Analysis (RCA) and identify recurring issues. * Maintain simple automation scripts. * Support Flex/Omni Gateway operations. * Track actions and deliverables to closure. * Participate in production support meetings, on-call and major incidents.
Requisitos mínimos
3–5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS & Azure, OAuth/OpenID & API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent.
Requisitos valorables
XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux.
Idiomas
English and Spanish are a must
Ubicación
Madrid