About the role
Job Description
POSITION SUMMARY The Install Trainer will work in conjunction with the Installation leadership team and the National Install Trainer to create and execute a sustainable skill development and training program for our Installers, participate in Showroom projects, and roll out of any new Standard Operating Procedures (SOP). This will be a key role in the development of the team, quality of work, and client satisfaction.
Job Highlights:
* We're located on 4205 South Market Court, Sacramento, CA 94834. * The schedule for this position is Monday - Thursday 7:00 am - 5:30 pm. * The pay rate for this position is $20-$30/hr based on experience. * A valid driver's license and the ability to maintain a clean driving record is required for this position.
What We Offer:
California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:
* Health insurance – Medical, Dental, and Vision * PTO days and paid holidays * 401K retirement plan with company match * Transportation from company’s location to and from customer job sites will be provided * Company tools and PPE provided * Day shift hours * Grow your career with us – many promotional opportunities available * Working with luxury products and 100% custom builds * Generous company discounts * Referral bonuses * Some locations provide cell phone stipends
Franchises are independently owned and operated and may offer different benefits.
ESSENTIAL FUNCTIONS
* Assist with training and onboarding of new installers by modeling internal programs such as CC Values and 10 Serving Basics. * Identify the skill level of each installer (ongoing) and create a plan to get them to the next level. * Majority of time will be spent training on actual job sites and will be responsible for completion of installations as part of the training role. * Communicate Installer skill level effectively with install leadership team and Project Service Coordinator. * In house and in field training with a focus on safety * Ensure our install staff is following our installation competency model, performing installs to spec and quality standard, and holding staff accountable to a final product and communication. * Perform skill level certifications. * Site visits to assess any quality issues or client concerns. * Partner with National Install Trainer to provide feedback on any potential changes or updates to SOP; identifying any areas of opportunity and/or training needs or resources for the Install team. * Train the install team to new and updated SOP processes * Be a contributor to supporting training events. * Responsible for folder write-ups and communication of job info * Collaborate with other managers to improve communication and information flow between teams. * Assist with fixing high profile installs in the field, as needed. * Work closely with Plan Review and Special Services Coordinator to ensure scheduled go-backs are completed to plan. * Work with install teams on goals, including Save %, Low Defect Rate, and NPS (Net promoter score) * Attend meetings and training sessions as needed. * Provide coaching feedback through partnership with the installer’s leader. * Ensure compliance with Company standards for cost control, waste reduction, quality, OSHA, and safety.
Qualifications
SKILLS & ABILITIES
* High School Diploma and/or GED; College, Trade or Vocational school experience, preferred. * Certified Master Level Cabinetry or carpentry skills required. * 2+ years of experience construction and/or in the home renovations/improvement industry * Minimum of 2-3 years of training experience * Ability to provide an exceptional client experience aligned to the company values. * Models CC Core Values and 10 Serving Basics * Thorough knowledge of millwork and related materials and hardware (i.e. door styles, finishes, decorative hardware, countertop surfacing, glass or molding) * Must have strong leadership skills with excellent oral and written communication and listening skills. * Must be able to manage multiple tasks and priorities and easily adapt to changing situations. * Ability to provide an exceptional client experience aligned to the company values. * Proficient in math (i.e. Fractions and metric unit measurements) * Drafting experience preferred * Must possess an unwavering commitment to foster a safe and event-free work environment. * Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc.)
Certificates & Licenses:
* Valid driver’s license, current vehicle registration and a driving record that is acceptable to the company. * Minimum vehicle insurance coverage and ability to maintain vehicle in good repair. Must maintain valid driver’s license and clean driving record. * Successfully complete a MVR and Background check.
Additional Information
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We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.