About the role
Fyld is hiring: Application Support Engineer
At Fyld, we believe the future is built with people, technology, and strong values. We are a Portuguese consulting company that operates with transparency, respect, and a focus on everyone’s growth.
Here, every project is an opportunity to build real, scalable, and high-quality technology solutions.
Our philosophy? Code for Big Solutions — because we don’t just build software to make things work, we build solutions that create real impact.
We’re looking for an experienced Application Support Engineer with strong troubleshooting skills and a passion for keeping business-critical applications reliable, stable and available.
By joining Fyld, you’ll be part of a team where every member is challenged to innovate, collaborate and grow.
Your Profile:
* Degree in Computer Science, Information Technology, Software Engineering, or a related field * Minimum of 3 years of professional experience in Application Support, Production Support, Application Operations or a similar role * Professional experience supporting business-critical applications in production environments * Strong experience in incident management, troubleshooting and root cause analysis * Good knowledge of SQL and experience querying relational databases * Experience analysing application logs, errors and system behaviour * Experience working with REST APIs and integrations * Familiarity with ITSM processes, including incident, problem and change management * Experience with ticketing and service management tools such as ServiceNow, Jira or similar * Ability to investigate technical issues across application, database and infrastructure layers * Experience with application monitoring and alerting tools * Good understanding of software releases, deployments and production environments * Experience working with development teams to identify and resolve application defects * Ability to document incidents, solutions, known errors and operational procedures * Good understanding of Linux and/or Windows environments * Good knowledge of Git and version control practices * Strong analytical and problem-solving skills * Ability to work under pressure and manage incidents according to defined priorities and SLAs * Ability to work effectively in Agile and/or ITIL-based environments * Fluency in English
Nice to Have:
* Experience with Python, PowerShell or Bash scripting * Familiarity with Docker and containerised applications * Experience with cloud platforms such as AWS, Azure or GCP * Knowledge of CI/CD pipelines and deployment automation * Experience with monitoring and observability tools such as Grafana, Prometheus, ELK or similar * ITIL certification * Experience with high-availability or 24/7 production environments
Our Values:
* Critical thinking and autonomy * Focus on meaningful solutions and real results * Respect, transparency, and continuous growth
What you'll find at Fyld:
* A collaborative team that values individual progress * Access to continuous training and certifications * A culture of proximity, respect, and recognition * Challenging, purpose-driven projects where your expertise as an Application Support Engineer has real impact
📩 Want to be part of it? Send your CV to [email protected]
Fyld. Code for what really matters.